Privacy Policy

1Introduction

This Privacy Policy explains how jilliapp collects, uses, stores, and protects the personal information of players who use the jilliapp platform — including the website and mobile app. Jilliapp is committed to handling your data responsibly and transparently.

When you register on jilliapp, deposit funds, place bets, or contact support, you share personal information with us. This policy tells you exactly what happens to that information. We have written it in plain language because we believe you deserve to understand how your data is being used — not just have a legal document thrown at you.

By using jilliapp, you agree to the data practices described in this policy. If you do not agree, please do not use the platform. If you have questions about anything in this policy, contact jilliapp support at any time — we are available 24/7.

2What We Collect

Jilliapp collects the following categories of personal data:

Jilliapp does not collect sensitive personal data such as religious beliefs, political opinions, or health information. We collect only what is necessary to operate your account and comply with our legal obligations.

3How We Collect Your Data

Jilliapp collects your personal data through the following channels:

• Registration form: When you create a jilliapp account, you provide your name, phone number, date of birth, and other required details directly.
• Deposits and withdrawals: When you make a payment via bKash, Nagad, or Rocket, transaction details are recorded to process and verify the payment.
• Platform activity: As you use jilliapp — browsing games, placing bets, navigating the app — usage data is collected automatically through cookies and server logs.
• Support interactions: When you contact jilliapp support via chat or email, the content of those conversations is stored to help resolve your issue and improve service quality.
• Verification processes: If jilliapp requests identity verification, you may submit documents such as a national ID card or passport. These are stored securely and used only for verification purposes.

Jilliapp does not purchase data from third-party data brokers or collect data from social media platforms without your explicit consent.

4How We Use Your Data

Jilliapp uses your personal data for the following purposes:

• Account management: To create and maintain your jilliapp account, verify your identity, and ensure only you can access your account.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Platform operation: To deliver the games, sports betting markets, and other features you use on jilliapp.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and abuse of the platform.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with jilliapp's responsible gaming commitments.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of jilliapp's support service.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the jilliapp experience for all players.

Jilliapp does not use your personal data for targeted advertising on third-party platforms. We do not build advertising profiles based on your betting activity or browsing behaviour on jilliapp.

5Sharing Your Data

Jilliapp does not sell your personal data to any third party. We share your data only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive the transaction details necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: If jilliapp uses a third-party service to verify your identity documents, your submitted documents may be shared with that provider solely for verification purposes.
• Legal authorities: Jilliapp may disclose your data to law enforcement or regulatory bodies if required by law, court order, or to protect the rights and safety of jilliapp and its players.
• Service providers: Jilliapp works with trusted technology partners who help operate the platform — such as hosting providers and security services. These partners are contractually bound to handle your data securely and only for the purposes jilliapp specifies.

Any third party that receives your data from jilliapp is required to maintain appropriate security standards and is prohibited from using your data for their own commercial purposes.

6Cookies

Jilliapp uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit jilliapp.

• Essential cookies: Required for the platform to function. These handle your login session, keep your account secure, and remember your preferences. You cannot opt out of essential cookies while using jilliapp.
• Analytics cookies: Help jilliapp understand how players use the platform — which pages are visited most, where players drop off, and how performance can be improved. This data is aggregated and anonymised.
• Functional cookies: Remember your settings and preferences, such as your preferred language or display options, so you do not have to reset them every visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jilliapp, but some features may not work as smoothly.

7Data Security

Jilliapp takes data security seriously. We use industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jilliapp's servers.
• Encryption of sensitive data stored in jilliapp's databases, including financial information and identity documents.
• Access controls that limit which jilliapp staff can view personal data, based on their role and need.
• Regular security audits and penetration testing to identify and address vulnerabilities.
• Two-factor authentication options for player accounts to add an extra layer of protection.

While jilliapp takes every reasonable precaution, no system is completely immune to security risks. If you suspect your account has been compromised, contact jilliapp support immediately so we can take action to protect your account and funds.

8Data Retention

Jilliapp retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specifically:

• Account data is retained for the duration of your account and for up to 5 years after closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years to comply with financial record-keeping requirements.
• Support communications are retained for up to 2 years after the conversation is closed.
• Technical and usage data is typically retained for 12 months before being anonymised or deleted.

When your data is no longer required, jilliapp deletes or anonymises it securely. You can request early deletion of certain data by contacting support, subject to any legal obligations that require us to retain it.

9Your Rights

As a jilliapp player, you have the following rights over your personal data. To exercise any of these rights, contact jilliapp support and we will respond within a reasonable timeframe.

10Minors

Jilliapp is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on jilliapp, please contact support immediately so we can investigate and close the account.

During registration, jilliapp requires players to confirm their date of birth. We may request identity documents to verify age at any point. Any account found to belong to a minor will be closed immediately and any funds returned to the payment source where possible.

11Changes to This Policy

Jilliapp may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via their account contact details and update the effective date at the top of this page.

We encourage you to review this policy periodically. Continued use of jilliapp after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using jilliapp and contact support to close your account.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how jilliapp handles your personal data, please get in touch:

• Email: [email protected]
• Support page: jilliapp.com/support
• FAQ: jilliapp.com/faq

Jilliapp's support team is available 24 hours a day, 7 days a week. We aim to respond to all privacy-related requests within 3 business days.